How we helped White & Bishop
White & Bishop are a long standing independent company which has been trading since the 1930’s. Originally supplying work wear to the agricultural industry, it moved into the outdoor clothing market in the 1960’s operating through two bricks and mortar stores and their own website, they also supply to both the World Challenge and Duke of Edinburgh awards schemes.
White & Bishop were experiencing the pitfalls of using a manual despatch process; using a parcel carrier as well as Royal Mail, they were working with a method that was labour intensive and completely manual. Orders were received via White & Bishop’s web front end and address details were then typed into the carrier despatch management system.
When despatching with Royal Mail the process was slightly different; goods were manually weighed and the delivery details were then hand written on both the address labels and in the despatch book with service stickers applied based on the weight, the parcels were then taken to the Post Office and paid for with cash. Not only did this process impose time constraints and have an impact on resources, it was necessary for White & Bishop to keep large amounts of cash on site in order to pay the Royal Mail postage costs.
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