Microsoft Dynamics Retail Management System (RMS)

The Comprehensive Retail Management, Stock Control & Electronic Point of Sale Solution.

Citrus-Lime specialise in providing independent retailers with modern and efficient retail solutions that give them a competitive advantage and deliver the infrastructure on which to build successful retail businesses. Our solutions are flexible, feature-rich and can scale from single store (single till) operations to multiple sites with many lanes. We also have the ability to integrate Microsoft RMS with our eCommerce designs, offering functionality and features (more normally associated with large players such as Amazon) to small and medium sized retailers.

Your passion for your products and your customer service skills are critical to your success but so, too, is maintaining tight control over your business processes. And it is in this, the less glamorous side of retail, that our retail solutions (based on Microsoft RMS) assist you in maintaining your competitive edge, controlling costs and retaining – and growing – the share of your chosen market.

What is Microsoft RMS?

Microsoft RMS is a PC-based software system that helps retailers to run their businesses efficiently and provides up-to-date management information to keep your business responsive. Basically, it automates a lot of the functions that would otherwise fill your day with paperwork and provides you with the figures you need to see how your business is performing and make informed decisions.

Microsoft RMS is a powerful retail software package that is aimed at small and medium size retailers who need to upgrade their systems to achieve greater efficiency and productivity. RMS allows retailers to leave manual processes behind and contains features more commonly associated with the big chains. At its most simple level it can run on a single PC, with cash draw, bar code reader and chip and pin machine attached. But it is capable of growing into a multi-lane, multi-store system with headquarters management that can deal with store-to-store transfers, chain wide pricing promotions and so much more.

Some highlights of Microsoft RMS

Avoid bottlenecks at the till – your staff can check prices, availability and stock location instantly and without having to leave the till. They will also be able to, access customer information, handle partial payments, clock-in and out, process returns, take back orders or reserve items, and much more.

You can say 'Good-bye!' to manual stock counts. Microsoft RMS tracks items from the moment you order them to the moment their sold, you can deal with all sorts of inventory types such as standard, matrix and weighed items, and the system will also help you reduce instances of shrinkage, false returns, credit-card fraud and unauthorised discounts.

If you want to know how a particular item is selling, or how profitable it is, the information is in front of you instantly. If you want to monitor the performance or activity of your cashiers then you can do that too.

Key Features of Microsoft Dynamics Retail Managment System

* Point-of-sale operations - Microsoft RMS is simple and efficient to use. The functionality available right at the till is very impressive and allows staff to deal with customer enquiries promptly. Staff can check stock levels or provide product information, and (if authorised) they can also back-order stock and process refunds.

* Stock control and tracking - Effective stock control is a constant challenge but is crucial to running a successful retail business. Microsoft RMS recognises this and provides the tools you need to efficiently manage stock control. The system is capable of tracking items throughout their journey through your business, from the moment you order them from the supplier to the moment they are sold; there is no need for manual stock counts.

* Pricing, sales, and promotions - Microsoft RMS deals with all sorts of pricing and promotion structures, you can;

discount the entire sale or just selected items at the point of sale
set up mix-and-match and 'Buy X, Get Y' pricing (including fixed price and percentage discounts)
utilise Lot pricing (single, six-pack, case and more)
assign multiple price levels for different customers (price break tables) and prevent staff from discounting below a set profit margin.

* Customer management and marketing - Offer discounts and vouchers or suggest add-on sales based on previous purchases. Improve customer service, when a customer purchases an item, the system can flash a note to the cashier to pass on targeted advice, or perform a visual/ID check for age-restricted goods.

* Employee management - Staff can clock in and out using the in-built system. You can also restrict what different members of staff can do, for example; limit the ability for staff members to offer discounts or order stock. You can see which staff members have the highest average transaction figures, and suggest up-sells and cross-sells at the point of sale.

* Customised reports - In the fast moving retail environment it is important to know which lines are selling best, and equally important, which lines are failing to sell. Microsoft RMS helps you make more informed decisions. Generate daily sales reports and journals; see how particular lines are selling, or how much margin they are generating and ensure that your best sellers are always in stock with automatic reorder levels.

* Information security - Not only can you restrict how much functionality each member of staff has, but you can also be confident that your credit/debit card processing is secure and uses the latest industry security standards.

Complete ePoS Solutions

We don’t just provide the software, we can also set you up with the EPoS hardware you’ll need too! Whether your tills are based on a basic PC with attached cash draw and scanner or a Retail Hardened all-in-one IBM Touch screen unit, we can supply and support all the hardware and peripherals you will need, as well as taking care of installation and training.

Find Out More about Citrus-Lime's Retail solutions

VISIT OUR RMS & ECOMMERCE PAGE – Our Combined eCommerce and Retail Management Solutions
DOWNLOAD – RMS Feature List (PDF)
DOWNLOAD – RMS v2 Store Operations Datasheet (PDF)
DOWNLOAD – RMS v2 Headquarters Datasheet (PDF)

WEB LINK – View an online Demo of RMS – (Flash Required)
INFO - To request a full brochure including case studies (Click Here)
MAKE ENQUIRY - To make a web enquiry please Click Here

Call Citrus-Lime Now

If you would like more in-depth information about our Retail Management (ePos & Stock Control) Solutions then call us for a chat on 0845 603 9254.